Luke Escudé

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Activity overview

Latest activity by Luke Escudé
  • Luke Escudé created an article,

    3CX SIP Trunking

    Step 1: Create a new SIP Trunk in 3CX by going to SIP Trunks > Add SIP Trunk. Country: Generic Provider: Generic SIP Trunk Main Trunk Number: (a DID you might have with us)   Step 2: (General Tab) ...

  • Luke Escudé created an article,

    My Phone Number Shows up as a "Spam Risk"

    You can use the sites below to make a claim with the carriers about numbers showing up in their system as spam. Please see the links below for each carrier.AT&T/Wireless/Call Protect/HIYA:https://h...

  • Luke Escudé created an article,

    Bria Softphone for PC/Mac

    Bria's Official Documentation This KB Article is just a quick-start guide. To take a look at the official documentation for Bria in more detail, head over to Bria's Website   Installing Bria To ins...

  • Luke Escudé created an article,

    Step-by-Step Answering Service Setup

    PVAS2 Setup - Initial Stuff Make sure your Container is set up with a PVAS2 DISA Access Line. If it isn't, please send an email to support@primevox.net and we can get one set up for you. A PVAS2 ...

  • Luke Escudé created an article,

    Bria Stretto (PC Softphone)

    Step 1: Log into the Bria Stretto Provisioning Portal: https://ccs3.cloudprovisioning.com:18083/stretto/sam.html (Use the credentials in the PrimeVOX Enterprise LastPass account under Tech Support)...

  • Luke Escudé created an article,

    Definitions / Concepts

    First, some definitions: Agency – A customer or entity using answering services. Account – A single site/profile of schedules, greetings, menus, and agent groups. An agency must have at least 1 acc...

  • Luke Escudé created an article,

    Cisco ATA

    (The following screenshots apply to both provisioning articles below.) You will need the following information to complete the steps below: A.  The Provisioning URL.  From the PBX Admin Portal, n...

  • Luke Escudé created an article,

    Grandstream ATA

    In the interim, contact Technical Support for assistance on this topic.

  • Luke Escudé created an article,

    Polycom Phone

    How do I provision my Polycom phone? NOTE:  If the phone you are about to provision was previously purchased from or provisioned by another service provider, please reset your phone before proceedi...

  • Luke Escudé created an article,

    Yealink Phone

    How do I provision my Yealink phone? NOTE:  If the phone you are about to provision was previously purchased from or provisioned by another service provider, please reset your phone before proceedi...