Luke Escudé

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Activity overview

Latest activity by Luke Escudé
  • Luke Escudé created an article,

    Click-to-Call API

    The Click-to-call command is as follows:   GET   ContainerID (CCCCCC) is the 6-digit Conta...

  • Luke Escudé created an article,

    Extension Numbering Guidelines

    Keeping your extension numbers organized is the key to scalability. Here are some guidelines to follow for numbering things in a typical phone system.   Extensions (Users) Pattern: 1xx (three digit...

  • Luke Escudé created an article,

    Your First PBX System

    Congrats, you're setting up your first PBX Container with PrimeVOX! Cookies for everyone.   Step 1: Call Routing > Inbound Inbound Call Routing is a fancy term for Phone Numbers. Your PBX must h...

  • Luke Escudé created an article,

    Setting up SMS for a Device (No UCP Required)

    If you are looking to use SMS through the web portal (UCP) please visit the other article on this topic.   How to enable SMS on device(s) Go to Call Routing > Inbound to view a list of DIDs. Fi...

  • Luke Escudé created an article,

    Analog Lines (Fax and Voice)

    Fax lines must use uLaw, 120s ring time, no voicemail.   Voice lines can use any codec, 120s ring time (if not using voicemail) with failover to alternate lines utilizing Busy and Offline destinati...

  • Luke Escudé created an article,


    Typical analog configuration for rooms (120s ring time, no voicemail) and dial 0 for front desk. night mode too.

  • Luke Escudé created an article,


    This article needs to contain info about schools. "Office" style phones with voicemail, "classroom" style phones without voicemail and with certain speed dials, etc.

  • Luke Escudé created an article,

    Diagnosing Bad Call Quality

    What causes bad call quality? Jitter (30%) Jitter, which has roughly a 30% negative effect on calls, is the measurement of a connection's consistency, by measuring the amount of time (in millisec...

  • Luke Escudé created an article,

    Time-Based Routes (Holidays & Schedules)

    What is Time-Based Routing? Time-based routing lets you set a schedule for your business hours. For instance, you are open from 9am to 5pm Monday through Friday, so you want after-hours calls to go...

  • Luke Escudé created an article,

    Setting up the Mobile App

    What is the Mobile App? We use Cloud Softphone, by Acrobits, for our Android/iOS soft phone application. This is what we call the "mobile app" and it allows users to be mobile and on-the-...