Luke Escudé

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Activity overview

Latest activity by Luke Escudé
  • Luke Escudé created an article,

    Creating an IVR Menu (Virtual Receptionist)

    The IVR (Interactive Voice Response) Menu (also know as a Virtual Receptionist or Call Options), has three components: 1.  Greeting 2.  Default Options 3.  In-Call Options  STEP 1: Record/Upload a ...

  • Luke Escudé created an article,

    Setting up the Mobile App

    What is the Mobile App? We use Cloud Softphone, by Acrobits for our Android/iOS soft phone application. This is what we call the Mobile App and it allows users to retain the same functionality of t...

  • Luke Escudé created an article,

    Blacklisting

    Blacklist is the key to preventing unwanted spam, scams, and phone harassment. When a telephone number is placed on the blacklist, it is blocked for everyone company-wide. When a call comes in from...

  • Luke Escudé created an article,

    Wireless Porting - Some Important Notes

    First, we need a PIN number. The LERG (Local Exchange Routing Guide) requires all consumer accounts to have a PIN number. It is impossible to have a cellular device that does not have a PIN number...

  • Luke Escudé created an article,

    Your First PBX System

    Congrats, you're setting up your first PBX Container with PrimeVOX!  Step 1: Call Routing > Inbound Inbound Call Routing is a fancy term for phone numbers. Your PBX must have at least 1 phone num...

  • Luke Escudé created an article,

    Inbound Routes (Phone Numbers)

    Phone numbers can be found in Call Routing > Inbound. Note:  Simply adding a Phone Number to the PBX will not activate it on our system  We need to add the phone number to our public switches for ...

  • Luke Escudé created an article,

    Time-Based Routing (After Hours and Holidays)

    Time-Based Routing changes where calls are routed based on the time of day, week, or year. This is useful when coordinating schedules for after-hours mailboxes and IVR menus. How do I set up After ...

  • Luke Escudé created an article,

    Yealink T48G / T48S User's Guide

    Yealink T48G/T48S User's Guide Below is a diagram of a Yealink T48 IP Phone. The features, keys, and functions you will learnthroughout this user's guide will be the same across most Yealink phone ...

  • Luke Escudé created an article,

    Yealink T46G / T46S User's Guide

    Yealink T46G/T46S User's Guide Below is a diagram of a Yealink T46 IP Phone. The features, keys, and functions you will learnthroughout this user's guide will be the same across most Yealink phone ...

  • Luke Escudé created an article,

    Yealink T29G User's Guide

    Yealink T29G User's Guide Below is a diagram of a Yealink T29G IP Phone. The features, keys, and functions you will learnthroughout this user's guide will be the same across most Yealink phone mode...