Luke Escudé

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Activity overview

Latest activity by Luke Escudé
  • Luke Escudé created an article,

    Analog Lines (Fax and Voice)

    Fax lines must use uLaw, 120s ring time, no voicemail.   Voice lines can use any codec, 120s ring time (if not using voicemail) with failover to alternate lines utilizing Busy and Offline destinati...

  • Luke Escudé created an article,


    Typical analog configuration for rooms (120s ring time, no voicemail) and dial 0 for front desk. night mode too.

  • Luke Escudé created an article,


    This article needs to contain info about schools. "Office" style phones with voicemail, "classroom" style phones without voicemail and with certain speed dials, etc.

  • Luke Escudé created an article,

    Diagnosing Bad Call Quality

    What causes bad call quality? Jitter (30%) Jitter, which has roughly a 30% negative effect on calls, is the measurement of a connection's consistency, by measuring the amount of time (in millisec...

  • Luke Escudé created an article,

    Time-Based Routes (Holidays & Schedules)

    What is Time-Based Routing? Time-based routing lets you set a schedule for your business hours. For instance, you are open from 9am to 5pm Monday through Friday, so you want after-hours calls to go...

  • Luke Escudé created an article,

    Setting up the Mobile App

    What is the Mobile App? We use Cloud Softphone, by Acrobits, for our Android/iOS soft phone application. This is what we call the "mobile app" and it allows users to be mobile and on-the-...

  • Luke Escudé created an article,

    Setting up eFax / SMS for a User (The UCP)

    What is the UCP (User Control Panel)? The UCP is a "basic version" of the phone system admin portal that lets individual users/employees get very basic access to their OWN extensions, cal...

  • Luke Escudé created an article,

    Xfinity / Comcast

    Xfinity/Comcast uses various cable modems to connect their customers to their internet services. They do allow their customers to purchase their own equipment.   Good/Preferred Modems:  - Netgear C...

  • Luke Escudé created an article,

    Non-Approved Routers and Modems

    This is an ongoing list of routers/modems known for their lack of VoIP reliability. If you would like to see a list of approved routers, please view the article called "Approved Routers / Qual...

  • Luke Escudé created an article,

    AT&T / DSL / U-Verse

    Required Settings:  - Phones must use TCP instead of UDP  - Disable SIP ALG  - Disable IPv6